Zoom Library Virtual Help Desk

Zoom Library Virtual Help Desk is provided on weekday afternoons. You can get in touch with a library staff via Zoom for any enquiry. To use the service, please download Zoom to your laptop or mobile phone.

Download Zoom: https://zoom.us/download

Enter the Zoom Library Virtual Help Desk:

(This service is closed during the Summer term. Need help? Contact us via email, WhatsApp or phone!)


Service Hours: 1:30 pm - 4:30 pm, Monday to Friday (except public holidays) during term time.

(Please note that the service will be closed during the summer term from June 8 - August 16, 2020.)

Service Guidelines:

  • After connecting to the Zoom Library Virtual Help Desk, you will enter the Waiting Room. The Library staff on duty will admit you to the meeting once available.
  • We recommend you to enable your audio device so we can have a real-time conversation.
  • The Library staff may share his/her screen and send you files or links depending on the nature of your enquiry.
  • No recording will be made of the Zoom meeting.