Zoom Library Virtual Help Desk is provided on weekday afternoons. You can get in touch with a library staff via Zoom for any enquiry. To use the service, please download Zoom to your laptop or mobile phone.
Download Zoom: https://zoom.us/download
Enter the Zoom Library Virtual Help Desk:
(This service is closed during the Summer term. Need help? Contact us via email, WhatsApp or phone!)
Service Hours: 1:30 pm - 4:30 pm, Monday to Friday (except public holidays) during term time.
(Please note that the service will be closed during the summer term from June 8 - August 16, 2020.)
Service Guidelines:
- After connecting to the Zoom Library Virtual Help Desk, you will enter the Waiting Room. The Library staff on duty will admit you to the meeting once available.
- We recommend you to enable your audio device so we can have a real-time conversation.
- The Library staff may share his/her screen and send you files or links depending on the nature of your enquiry.
- No recording will be made of the Zoom meeting.